Learning Operations Infrastructure
Building Strategic Systems for Healthcare Learning & Development
Healthcare Consulting
6 months
200+ employees
The Challenge
A healthcare organization's learning and development function lacked standardized processes for managing learning requests, evaluating program effectiveness, and measuring business impact. Stakeholders across the organization submitted ad-hoc requests without clear priorities or strategic alignment. The L&D team needed consistent frameworks to collaborate effectively, make data-driven decisions, and demonstrate value to organizational leadership.
My Role & Approach
Led the design and implementation of foundational learning operations systems to improve strategic alignment and measurement consistency.
→ Designed standardized intake process for learning requests, creating structured questions that surface business needs, success criteria, and stakeholder priorities
Developed evaluation question bank for organizational surveys, applying Kirkpatrick framework to ensure consistent measurement across programs
→ Contributed to evaluation framework design, establishing protocols that connect learning initiatives to measurable business outcomes
→ Facilitated cross-functional working groups to ensure systems met diverse stakeholder needs and gained organizational buy-in
→ Created documentation and training materials to support adoption of new processes across the L&D team
Key Deliverables
1 | Intake Process Design
Structured questionnaire and workflow that standardizes how the organization evaluates and prioritizes learning requests:
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Business problem identification questions
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Stakeholder alignment criteria
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Success metrics definition prompts
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Resource requirement assessment
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Strategic priority scoring framework
2 | Evaluation Survey Bank
Comprehensive question library aligned to Kirkpatrick's four levels of evaluation:
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Level 1 (Reaction): Satisfaction and relevance
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Level 2 (Learning): Knowledge and skill assessment
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Level 3 (Behavior): Application and transfer
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Level 4 (Results): Business outcome measurements
3 | Evaluation Framework
Strategic approach connecting learning programs to business outcomes:
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Evaluation planning templates
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Measurement strategy guidelines
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Data collection protocols
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Outcome reporting standards
Impact & Outcomes
Improved Strategic Alignment
Standardized intake process ensures all learning requests include clear business justification and success criteria. Teams now evaluate requests against consistent criteria before committing resources.
Consistent Measurement
Evaluation question bank provides reliable, validated questions across all programs. Data from different programs can now be compared meaningfully to identify patterns in learning effectiveness.
Enhanced Collaboration
Cross-functional working groups built shared understanding of L&D priorities. Documentation provides clear reference point for decision-making and accelerates new team member onboarding.
Data-Driven Decisions
Consistent data collection enables trend analysis over time. Leadership receives comparable metrics across learning initiatives to make informed decisions about learning investments.
Strategic Approach
This project exemplifies building operational infrastructure that enables strategic L&D work:
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Systems Thinking: Rather than addressing individual project challenges, designed reusable systems that benefit the entire function
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Framework Application: Applied established models (Kirkpatrick) to create credible, professional evaluation standards
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Stakeholder Engagement: Facilitated collaborative design process to ensure adoption and practical usability
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Scalability: Created tools and processes that work across diverse learning initiatives and business contexts
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Measurement Focus: Prioritized evaluation and business impact from the foundation of new systems
Skills Demonstrated
Learning Operations Management | Process Design & Optimization | Evaluation Framework Development | Stakeholder Facilitation | Change Management | Documentation & Knowledge Management | Systems Thinking | Strategic Planning | Kirkpatrick Model Application | Cross-Functional Collaboration